Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 124 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) chatting to others
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) saying thank you (d) saying your name
4. 4.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) speaking clearly (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) saying your name (d) noting key details
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “greeting first” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) noting key details (d) eating while talking
9. 9.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) greeting first (d) calling very late
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) saying thank you (d) not saying who you are
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) saying your name
13. 13.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
14. 14.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) noting key details (d) saying your name
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) speaking clearly (d) greeting first
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
22. 22.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) calling very late (d) chatting to others
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) calling very late
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) eating while talking (d) stating why you called
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
29. 29.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) chatting to others
33. 33.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) saying your name (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) shouting into the phone (d) asking “Is now okay?”
36. 36.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) greeting first
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) chatting to others (d) not saying who you are
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling

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