Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 125 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) shouting into the phone (d) a noisy background
2. 2.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) chatting to others (d) saying thank you
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) stating why you called (d) shouting into the phone
5. 5.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) a noisy background (d) not saying who you are
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
8. 8.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) greeting first (d) mumbling your name
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) mumbling your name (d) a noisy background
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) calling at a fair time (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling at a fair time (d) hanging up suddenly
14. 14.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) a noisy background (d) calling very late
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “calling very late” is a polite phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “greeting first” is a rude phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) stating why you called (d) greeting first
28. 28.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
30. 30.True or false: “greeting first” is a polite phone habit. (a) False (b) True
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) greeting first (d) mumbling your name
39. 39.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
40. 40.True or false: “calling very late” is a rude phone habit. (a) False (b) True

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