Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 126 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) calling very late (d) chatting to others
5. 5.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) not saying who you are
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “greeting first” is a polite phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) a noisy background (d) shouting into the phone
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) calling very late
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “greeting first” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) greeting first (d) asking “Is now okay?”
16. 16.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) calling very late
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
20. 20.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) shouting into the phone (d) a noisy background
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
27. 27.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) stating why you called (d) saying your name
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) noting key details (d) eating while talking
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) speaking clearly (d) eating while talking
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) hanging up suddenly (d) eating while talking
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) hanging up suddenly (d) saying your name
34. 34.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
36. 36.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) saying your name
37. 37.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) calling at a fair time
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.True or false: “noting key details” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students