Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 127 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) greeting first (d) eating while talking
2. 2.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) saying your name
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) calling at a fair time (d) mumbling your name
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
8. 8.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) speaking clearly (d) saying thank you
13. 13.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
14. 14.True or false: “noting key details” is a rude phone habit. (a) False (b) True
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
16. 16.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
17. 17.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) mumbling your name (d) a noisy background
18. 18.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
22. 22.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) greeting first (d) asking “Is now okay?”
24. 24.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling very late” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) saying your name (d) calling at a fair time
27. 27.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) chatting to others (d) speaking clearly
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
32. 32.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) stating why you called
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) speaking clearly (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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