Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 128 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
2. 2.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
3. 3.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
4. 4.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) greeting first (d) calling very late
6. 6.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) calling at a fair time
9. 9.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
10. 10.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) eating while talking (d) a noisy background
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) stating why you called
13. 13.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) noting key details (d) saying your name
15. 15.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) chatting to others (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) a noisy background (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) calling very late (d) chatting to others
18. 18.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) asking “Is now okay?” (d) saying thank you
19. 19.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) speaking clearly (d) mumbling your name
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) calling at a fair time
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) speaking clearly (d) calling very late
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) speaking clearly
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) asking “Is now okay?” (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “greeting first” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) eating while talking (d) saying your name
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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