Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 129 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
6. 6.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
7. 7.True or false: “greeting first” is a polite phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) a noisy background (d) shouting into the phone
9. 9.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
10. 10.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) calling very late (d) hanging up suddenly
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.True or false: “noting key details” is a polite phone habit. (a) True (b) False
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) calling at a fair time (d) stating why you called
16. 16.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) mumbling your name (d) saying your name
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) chatting to others (d) not saying who you are
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) stating why you called (d) saying thank you
26. 26.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) calling very late (d) hanging up suddenly
28. 28.True or false: “calling very late” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.True or false: “calling very late” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) greeting first
34. 34.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
35. 35.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
37. 37.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) speaking clearly (d) not saying who you are
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True

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