Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 130 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) stating why you called (d) a noisy background
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) chatting to others
6. 6.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) asking “Is now okay?” (d) stating why you called
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) asking “Is now okay?” (d) a noisy background
9. 9.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
10. 10.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
11. 11.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) stating why you called (d) calling very late
12. 12.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) not saying who you are (d) eating while talking
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.True or false: “noting key details” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
20. 20.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) greeting first (d) asking “Is now okay?”
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) eating while talking (d) asking “Is now okay?”
24. 24.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) saying thank you (d) speaking clearly
25. 25.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “noting key details” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) hanging up suddenly (d) saying thank you
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) stating why you called
32. 32.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) calling very late
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) a noisy background (d) calling at a fair time
40. 40.True or false: “calling very late” is a polite phone habit. (a) True (b) False

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