Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 14 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) noting key details (d) greeting first
4. 4.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
7. 7.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
8. 8.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
14. 14.True or false: “greeting first” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) calling very late (d) hanging up suddenly
19. 19.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying thank you (d) not saying who you are
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
21. 21.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) calling at a fair time (d) saying your name
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
23. 23.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) noting key details
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) asking “Is now okay?” (d) saying your name
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) mumbling your name (d) hanging up suddenly
27. 27.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) chatting to others (d) asking “Is now okay?”
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying thank you (d) a noisy background
33. 33.Which of these is a polite phone habit? (a) mumbling your name (b) greeting first (c) not saying who you are (d) calling very late
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “calling very late” is a polite phone habit. (a) True (b) False
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
37. 37.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) greeting first (d) not saying who you are
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) stating why you called (d) not saying who you are
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students