Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 131 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) not saying who you are (d) a noisy background
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) not saying who you are (d) mumbling your name
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) asking “Is now okay?” (d) mumbling your name
6. 6.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) calling very late (d) chatting to others
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) eating while talking
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) chatting to others (d) not saying who you are
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
15. 15.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) not saying who you are (d) shouting into the phone
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) speaking clearly (d) calling very late
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) speaking clearly (d) greeting first
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) noting key details (d) calling very late
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) eating while talking (d) stating why you called
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) noting key details (d) shouting into the phone
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) hanging up suddenly (d) stating why you called
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) speaking clearly
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
37. 37.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) stating why you called (d) saying your name
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours

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