Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 132 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.True or false: “greeting first” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) saying your name (d) noting key details
6. 6.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) eating while talking (d) saying your name
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.True or false: “saying your name” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) speaking clearly
11. 11.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying thank you (d) chatting to others
12. 12.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) saying your name
15. 15.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) asking “Is now okay?”
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) asking “Is now okay?” (d) stating why you called
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) a noisy background (d) greeting first
22. 22.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) chatting to others
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) stating why you called
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) calling very late
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) shouting into the phone
29. 29.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) shouting into the phone (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) a noisy background (d) chatting to others
32. 32.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) greeting first
34. 34.True or false: “calling very late” is a rude phone habit. (a) False (b) True
35. 35.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
36. 36.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) saying your name (d) saying thank you
37. 37.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) chatting to others (d) calling very late
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) a noisy background (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) hanging up suddenly (d) shouting into the phone
40. 40.True or false: “stating why you called” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students