Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 133 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.True or false: “greeting first” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) noting key details (d) greeting first
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) chatting to others
13. 13.True or false: “saying your name” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) not saying who you are (d) hanging up suddenly
15. 15.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
16. 16.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
17. 17.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) eating while talking (d) stating why you called
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) stating why you called (d) calling very late
20. 20.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) speaking clearly (d) saying your name
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying your name (d) not saying who you are
26. 26.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) shouting into the phone (d) saying your name
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) eating while talking (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
31. 31.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) saying thank you (d) saying your name
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) saying your name (d) greeting first
36. 36.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) shouting into the phone (d) mumbling your name
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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