Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 134 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) chatting to others (d) eating while talking
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) a noisy background (d) asking “Is now okay?”
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) noting key details (d) chatting to others
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) greeting first (d) hanging up suddenly
5. 5.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) a noisy background (d) not saying who you are
7. 7.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying thank you (d) calling very late
10. 10.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) eating while talking (d) speaking clearly
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) calling very late
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “greeting first” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) saying your name (d) greeting first
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) speaking clearly (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) a noisy background (d) speaking clearly
21. 21.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) speaking clearly (d) shouting into the phone
24. 24.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) hanging up suddenly (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) stating why you called (d) hanging up suddenly
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) greeting first
29. 29.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
30. 30.True or false: “saying your name” is a rude phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “greeting first” is a polite phone habit. (a) False (b) True
34. 34.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
35. 35.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) hanging up suddenly (d) not saying who you are
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
40. 40.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit

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