Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 135 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
4. 4.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
5. 5.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) calling very late (d) saying your name
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) chatting to others (d) calling at a fair time
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) saying thank you (d) eating while talking
11. 11.True or false: “greeting first” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) saying thank you (d) hanging up suddenly
13. 13.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
15. 15.True or false: “greeting first” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) calling very late
17. 17.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) noting key details (d) not saying who you are
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) greeting first
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
25. 25.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) speaking clearly (d) a noisy background
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) stating why you called
30. 30.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) mumbling your name (d) calling at a fair time
31. 31.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) not saying who you are (d) calling very late
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) noting key details (d) shouting into the phone
36. 36.True or false: “saying your name” is a polite phone habit. (a) True (b) False
37. 37.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) noting key details (d) calling at a fair time
39. 39.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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