Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 136 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) chatting to others (d) asking “Is now okay?”
2. 2.True or false: “greeting first” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “saying your name” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) not saying who you are (d) stating why you called
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) a noisy background (d) saying your name
13. 13.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) saying thank you (d) calling at a fair time
15. 15.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) eating while talking (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
21. 21.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) shouting into the phone (d) not saying who you are
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) greeting first (d) shouting into the phone
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) hanging up suddenly (d) calling very late
31. 31.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) calling very late
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) asking “Is now okay?” (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) stating why you called (d) a noisy background

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