Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 137 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
5. 5.True or false: “calling very late” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) saying your name
7. 7.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) chatting to others
8. 8.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying your name (d) chatting to others
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying thank you (d) chatting to others
11. 11.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) hanging up suddenly (d) calling very late
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) speaking clearly (d) asking “Is now okay?”
17. 17.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) greeting first
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
23. 23.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) shouting into the phone (d) calling at a fair time
26. 26.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
27. 27.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) greeting first (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) not saying who you are
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) mumbling your name (d) calling very late

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