Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 138 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) saying thank you
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
4. 4.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling at a fair time (d) hanging up suddenly
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) a noisy background (d) noting key details
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) a noisy background (d) eating while talking
16. 16.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) calling at a fair time (d) noting key details
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) asking “Is now okay?” (d) saying your name
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) speaking clearly (d) a noisy background
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) calling very late (d) shouting into the phone
25. 25.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
26. 26.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) stating why you called (d) eating while talking
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) not saying who you are (d) noting key details
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) shouting into the phone (d) calling at a fair time
34. 34.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
40. 40.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) noting key details (d) speaking clearly

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