Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 139 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.True or false: “saying your name” is a polite phone habit. (a) True (b) False
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) stating why you called (d) saying thank you
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
8. 8.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) greeting first (d) mumbling your name
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) eating while talking (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) calling very late
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) mumbling your name (d) not saying who you are
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) stating why you called (d) saying thank you
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling very late (d) speaking clearly
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
25. 25.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) stating why you called (d) calling very late
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) greeting first
29. 29.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) shouting into the phone (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) speaking clearly
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
33. 33.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.True or false: “saying your name” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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