Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 140 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) noting key details (d) stating why you called
3. 3.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “saying your name” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) eating while talking (d) saying thank you
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) a noisy background (d) asking “Is now okay?”
8. 8.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
9. 9.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) calling at a fair time
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “calling very late” is a polite phone habit. (a) True (b) False
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) eating while talking (d) greeting first
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
18. 18.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) shouting into the phone
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
22. 22.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) shouting into the phone (d) greeting first
23. 23.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) noting key details
25. 25.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) stating why you called
28. 28.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) hanging up suddenly (d) mumbling your name
30. 30.True or false: “greeting first” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) saying your name (d) calling at a fair time
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) speaking clearly (d) calling at a fair time
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) saying thank you
36. 36.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) hanging up suddenly
39. 39.Which of these is a polite phone habit? (a) saying thank you (b) shouting into the phone (c) eating while talking (d) a noisy background
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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