Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 15 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) not saying who you are (d) shouting into the phone
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
3. 3.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) eating while talking (d) speaking clearly
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
6. 6.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) noting key details
13. 13.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
14. 14.Which of these is a rude phone habit? (a) greeting first (b) shouting into the phone (c) calling at a fair time (d) speaking clearly
15. 15.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) calling at a fair time (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) hanging up suddenly
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) eating while talking
23. 23.True or false: “saying your name” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) saying thank you (d) not saying who you are
25. 25.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
26. 26.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying your name (d) chatting to others
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) greeting first (d) saying your name
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) hanging up suddenly (d) eating while talking
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) noting key details
34. 34.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) greeting first (d) not saying who you are
36. 36.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
37. 37.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored

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