Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 141 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
3. 3.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) chatting to others
4. 4.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
5. 5.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) noting key details (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) mumbling your name (d) stating why you called
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) stating why you called
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
14. 14.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) calling very late
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) greeting first (d) calling very late
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
24. 24.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) eating while talking (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling very late (d) saying your name
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) shouting into the phone (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) calling very late
31. 31.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) a noisy background (d) stating why you called
32. 32.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) hanging up suddenly (d) calling very late
33. 33.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
35. 35.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) asking “Is now okay?” (d) mumbling your name
36. 36.True or false: “greeting first” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) eating while talking (d) greeting first
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) noting key details (d) greeting first

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