Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 142 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) calling very late (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) stating why you called (d) calling very late
6. 6.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
10. 10.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
12. 12.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) greeting first (d) calling at a fair time
14. 14.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) noting key details (d) greeting first
15. 15.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
19. 19.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) chatting to others (d) a noisy background
22. 22.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) not saying who you are (d) calling very late
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) eating while talking (d) noting key details
25. 25.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) noting key details
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “noting key details” is a rude phone habit. (a) True (b) False
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) saying thank you (d) a noisy background
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) mumbling your name
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students