Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 143 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) eating while talking (d) asking “Is now okay?”
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) stating why you called (d) eating while talking
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
8. 8.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) eating while talking (d) chatting to others
9. 9.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
10. 10.True or false: “greeting first” is a rude phone habit. (a) False (b) True
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.True or false: “saying your name” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) noting key details (d) saying your name
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
18. 18.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) asking “Is now okay?” (d) stating why you called
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) stating why you called (d) not saying who you are
23. 23.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) shouting into the phone (d) calling very late
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling very late (d) asking “Is now okay?”
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) chatting to others (d) saying your name
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) saying your name (d) chatting to others
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
33. 33.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) a noisy background (d) noting key details
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) speaking clearly (d) saying your name
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) hanging up suddenly (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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