Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 144 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
2. 2.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
3. 3.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) noting key details (d) hanging up suddenly
4. 4.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) saying thank you
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) noting key details (d) stating why you called
22. 22.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) a noisy background (d) calling very late
23. 23.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
24. 24.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) greeting first (d) eating while talking
27. 27.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) shouting into the phone (d) stating why you called
28. 28.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
30. 30.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) speaking clearly
32. 32.True or false: “greeting first” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) mumbling your name (d) calling very late

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