Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 145 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) chatting to others (d) eating while talking
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
6. 6.True or false: “calling very late” is a polite phone habit. (a) True (b) False
7. 7.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying thank you (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) chatting to others
12. 12.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) saying your name
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) saying your name (d) stating why you called
18. 18.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) chatting to others (d) noting key details
21. 21.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
22. 22.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) greeting first (d) not saying who you are
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) calling at a fair time
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) saying thank you (d) greeting first
30. 30.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) mumbling your name
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) calling very late
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
38. 38.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) eating while talking (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) calling very late (d) eating while talking
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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