Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 146 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
4. 4.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) eating while talking
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “noting key details” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “greeting first” is a rude phone habit. (a) True (b) False
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
13. 13.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
17. 17.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) saying thank you (d) a noisy background
18. 18.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) noting key details (d) saying thank you
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) chatting to others
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) shouting into the phone
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) eating while talking (d) hanging up suddenly
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.Which of these is a polite phone habit? (a) greeting first (b) mumbling your name (c) calling very late (d) a noisy background
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
38. 38.True or false: “calling very late” is a polite phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name

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