Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 147 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
2. 2.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) greeting first (d) saying thank you
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) not saying who you are (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) not saying who you are (d) eating while talking
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
21. 21.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) calling at a fair time (d) chatting to others
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) stating why you called (d) greeting first
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) not saying who you are (d) speaking clearly
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) calling at a fair time (d) noting key details
28. 28.True or false: “calling very late” is a rude phone habit. (a) True (b) False
29. 29.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
30. 30.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) a noisy background (d) greeting first
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) stating why you called
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) greeting first (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) chatting to others (d) noting key details
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) asking “Is now okay?” (d) greeting first
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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