Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 148 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) calling at a fair time (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) calling at a fair time (d) greeting first
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.True or false: “greeting first” is a rude phone habit. (a) True (b) False
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
8. 8.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) noting key details (d) not saying who you are
9. 9.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) chatting to others (d) stating why you called
11. 11.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) stating why you called (d) greeting first
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) calling at a fair time (d) speaking clearly
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying thank you (d) greeting first
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) hanging up suddenly (d) calling very late
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) a noisy background (d) chatting to others
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
22. 22.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) shouting into the phone (d) eating while talking
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) greeting first
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) eating while talking (d) chatting to others
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) eating while talking (d) not saying who you are
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) calling very late (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) chatting to others (d) noting key details
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) noting key details (d) hanging up suddenly
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) saying your name (d) stating why you called

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