Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 149 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) shouting into the phone (d) saying thank you
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
7. 7.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) speaking clearly (d) eating while talking
9. 9.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) saying thank you
10. 10.True or false: “saying your name” is a rude phone habit. (a) False (b) True
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
17. 17.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) stating why you called
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) speaking clearly (c) a noisy background (d) mumbling your name
20. 20.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) saying thank you (d) calling very late
21. 21.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) greeting first (d) chatting to others
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) greeting first
24. 24.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) calling very late (d) not saying who you are
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) asking “Is now okay?”
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) stating why you called (d) saying your name
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “calling very late” is a polite phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) chatting to others (d) calling very late
33. 33.True or false: “saying your name” is a polite phone habit. (a) False (b) True
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
35. 35.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) mumbling your name (d) noting key details
38. 38.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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