Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 150 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) chatting to others (d) stating why you called
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.True or false: “saying your name” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) eating while talking (d) shouting into the phone
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) noting key details (d) not saying who you are
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
13. 13.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
14. 14.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) saying your name (d) noting key details
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) shouting into the phone (d) chatting to others
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
24. 24.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) chatting to others (d) hanging up suddenly
26. 26.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) shouting into the phone (d) calling very late
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) saying thank you (d) mumbling your name
32. 32.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) stating why you called (d) greeting first
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) hanging up suddenly (d) mumbling your name
37. 37.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students