Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 16 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) stating why you called (d) calling very late
2. 2.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
3. 3.True or false: “greeting first” is a polite phone habit. (a) False (b) True
4. 4.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
5. 5.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
6. 6.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) hanging up suddenly (b) saying thank you (c) saying your name (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) shouting into the phone
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) calling at a fair time (d) speaking clearly
13. 13.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
14. 14.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) saying your name (d) chatting to others
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) a noisy background (d) eating while talking
19. 19.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) mumbling your name (d) hanging up suddenly
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) chatting to others (d) shouting into the phone
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) saying thank you (d) stating why you called
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) hanging up suddenly (d) calling very late
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) stating why you called (d) speaking clearly
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) greeting first (d) calling at a fair time
29. 29.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) calling at a fair time (d) mumbling your name
30. 30.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
31. 31.True or false: “noting key details” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) noting key details (d) hanging up suddenly
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) a noisy background
36. 36.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
37. 37.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) stating why you called (d) eating while talking
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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