Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 151 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
2. 2.True or false: “greeting first” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) mumbling your name (d) calling very late
8. 8.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.True or false: “noting key details” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
14. 14.True or false: “calling very late” is a polite phone habit. (a) False (b) True
15. 15.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
18. 18.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) a noisy background (d) greeting first
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) shouting into the phone (d) asking “Is now okay?”
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) eating while talking (d) hanging up suddenly
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) speaking clearly (d) calling at a fair time
29. 29.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) calling at a fair time (d) asking “Is now okay?”
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) noting key details (d) chatting to others
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) shouting into the phone (d) a noisy background
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) eating while talking (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) hanging up suddenly
38. 38.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
39. 39.True or false: “noting key details” is a polite phone habit. (a) False (b) True
40. 40.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them

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