Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 152 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) shouting into the phone
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) eating while talking (d) shouting into the phone
9. 9.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) asking “Is now okay?” (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) noting key details (d) hanging up suddenly
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) calling at a fair time (d) saying thank you
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) saying thank you (d) calling very late
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) saying your name (d) greeting first
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) greeting first (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) not saying who you are (d) a noisy background
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) not saying who you are (d) speaking clearly
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) greeting first (d) hanging up suddenly
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.True or false: “noting key details” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) shouting into the phone (d) greeting first
26. 26.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
27. 27.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
34. 34.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) a noisy background (d) asking “Is now okay?”
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) greeting first (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) calling very late (d) a noisy background

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