Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 153 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) hanging up suddenly (d) chatting to others
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) asking “Is now okay?” (d) greeting first
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
5. 5.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) eating while talking (d) noting key details
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) asking “Is now okay?” (d) stating why you called
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) chatting to others (d) greeting first
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
11. 11.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) mumbling your name (d) not saying who you are
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) stating why you called (d) eating while talking
16. 16.True or false: “saying your name” is a rude phone habit. (a) False (b) True
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
20. 20.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) stating why you called (d) chatting to others
24. 24.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) a noisy background (d) noting key details
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) noting key details (d) saying thank you
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) mumbling your name (d) noting key details
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) speaking clearly (d) calling at a fair time
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) saying thank you
39. 39.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
40. 40.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) saying thank you (d) hanging up suddenly

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