Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 154 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
2. 2.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) calling at a fair time (d) greeting first
3. 3.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) shouting into the phone (d) hanging up suddenly
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
7. 7.Which of these is a rude phone habit? (a) a noisy background (b) speaking clearly (c) calling at a fair time (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) speaking clearly (d) stating why you called
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) chatting to others (d) not saying who you are
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) saying thank you (d) shouting into the phone
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) saying your name (d) noting key details
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) not saying who you are (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) shouting into the phone (d) mumbling your name
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) speaking clearly (d) greeting first
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) stating why you called (d) noting key details
22. 22.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) greeting first (d) noting key details
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “calling very late” is a rude phone habit. (a) True (b) False
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
28. 28.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) not saying who you are
30. 30.True or false: “calling very late” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) mumbling your name (d) noting key details
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) not saying who you are
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) eating while talking (d) speaking clearly
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) speaking clearly
38. 38.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question

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