Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 155 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) mumbling your name (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) noting key details (d) saying your name
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) stating why you called (d) calling at a fair time
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
9. 9.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) calling very late (d) eating while talking
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) saying thank you (d) calling very late
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) saying thank you
18. 18.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) calling at a fair time (d) speaking clearly
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) calling at a fair time
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
31. 31.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) mumbling your name (d) not saying who you are
33. 33.True or false: “noting key details” is a rude phone habit. (a) False (b) True
34. 34.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) a noisy background
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) eating while talking (d) greeting first
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
40. 40.True or false: “calling very late” is a polite phone habit. (a) True (b) False

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