Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 156 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) chatting to others (d) greeting first
3. 3.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) mumbling your name (d) noting key details
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) not saying who you are (d) shouting into the phone
5. 5.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) mumbling your name (d) saying your name
6. 6.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) chatting to others
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
11. 11.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) mumbling your name (d) chatting to others
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
15. 15.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) noting key details (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) eating while talking (d) stating why you called
19. 19.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) hanging up suddenly (d) eating while talking
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) greeting first (d) speaking clearly
24. 24.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
25. 25.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
27. 27.True or false: “saying your name” is a rude phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) asking “Is now okay?” (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
35. 35.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) greeting first (d) asking “Is now okay?”
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) not saying who you are
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) shouting into the phone (d) greeting first
38. 38.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) a noisy background (d) asking “Is now okay?”
39. 39.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) saying thank you (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) saying your name

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