Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 157 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) chatting to others (d) calling very late
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
7. 7.True or false: “noting key details” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
10. 10.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) hanging up suddenly (d) greeting first
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) greeting first (d) stating why you called
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) mumbling your name
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) mumbling your name (d) saying your name
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
21. 21.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
23. 23.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
24. 24.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) mumbling your name
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
27. 27.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
28. 28.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) saying thank you (d) greeting first
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) chatting to others (d) shouting into the phone
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) saying thank you (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) hanging up suddenly (d) a noisy background
37. 37.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) stating why you called (d) chatting to others
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

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