Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 158 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) greeting first
2. 2.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) mumbling your name (d) noting key details
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) eating while talking (d) mumbling your name
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) saying your name (d) mumbling your name
11. 11.True or false: “greeting first” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) a noisy background
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
17. 17.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) saying your name (d) calling at a fair time
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) eating while talking
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) eating while talking
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
32. 32.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) eating while talking (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.True or false: “saying your name” is a polite phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) chatting to others (d) mumbling your name
40. 40.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question

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