Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 159 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) greeting first (d) shouting into the phone
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying your name (d) noting key details
4. 4.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) greeting first (d) saying thank you
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) shouting into the phone (d) stating why you called
7. 7.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) calling very late (d) asking “Is now okay?”
8. 8.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) noting key details (d) saying thank you
15. 15.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
17. 17.True or false: “noting key details” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) asking “Is now okay?” (d) eating while talking
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “calling very late” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) eating while talking
28. 28.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) saying thank you (d) eating while talking
29. 29.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) not saying who you are (d) shouting into the phone
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) noting key details (d) speaking clearly
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) not saying who you are
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) noting key details (d) calling at a fair time
33. 33.Which of these is a polite phone habit? (a) noting key details (b) shouting into the phone (c) a noisy background (d) not saying who you are
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) stating why you called (d) a noisy background
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) mumbling your name (d) eating while talking
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) chatting to others (d) shouting into the phone

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