Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 160 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
4. 4.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) greeting first (d) a noisy background
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) greeting first
6. 6.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) calling very late (d) not saying who you are
7. 7.True or false: “saying your name” is a polite phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) chatting to others (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) not saying who you are (d) stating why you called
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) not saying who you are (d) hanging up suddenly
14. 14.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
15. 15.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.True or false: “calling very late” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
21. 21.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) asking “Is now okay?” (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) eating while talking (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
29. 29.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) mumbling your name (d) speaking clearly
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) not saying who you are (d) stating why you called
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) noting key details (d) not saying who you are
33. 33.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
34. 34.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) stating why you called (d) a noisy background
36. 36.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) a noisy background (d) noting key details
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling very late (d) stating why you called
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”

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