Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 17 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) calling very late (d) hanging up suddenly
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
7. 7.True or false: “greeting first” is a polite phone habit. (a) True (b) False
8. 8.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) a noisy background (d) calling at a fair time
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
11. 11.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
13. 13.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
15. 15.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) speaking clearly (d) not saying who you are
18. 18.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) calling at a fair time
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) eating while talking (d) saying thank you
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) saying your name (d) saying thank you
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) not saying who you are (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) greeting first
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) calling at a fair time (d) greeting first
33. 33.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) hanging up suddenly (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
38. 38.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit

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