Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 161 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
3. 3.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) speaking clearly (d) noting key details
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) not saying who you are (d) shouting into the phone
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) noting key details (d) shouting into the phone
9. 9.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) a noisy background (d) not saying who you are
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) chatting to others (d) a noisy background
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) speaking clearly (d) shouting into the phone
15. 15.True or false: “saying your name” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) mumbling your name (d) stating why you called
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) calling at a fair time (d) greeting first
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “greeting first” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) hanging up suddenly (d) noting key details
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) a noisy background (d) shouting into the phone
26. 26.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
27. 27.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
28. 28.True or false: “greeting first” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) saying thank you (d) eating while talking
30. 30.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) asking “Is now okay?” (d) calling very late
31. 31.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) greeting first (d) hanging up suddenly
33. 33.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) saying your name (d) calling very late
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) chatting to others (d) asking “Is now okay?”
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) stating why you called

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