Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 162 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) a noisy background
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
6. 6.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) speaking clearly (d) a noisy background
9. 9.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling at a fair time (d) calling very late
10. 10.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) speaking clearly (d) greeting first
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
15. 15.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling very late (d) stating why you called
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) noting key details (d) a noisy background
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) eating while talking
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) shouting into the phone
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) not saying who you are (d) a noisy background
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) speaking clearly (d) eating while talking
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) calling very late (d) eating while talking
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) mumbling your name (d) hanging up suddenly
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) chatting to others
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) asking “Is now okay?” (d) hanging up suddenly
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) hanging up suddenly (d) calling at a fair time
38. 38.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) calling very late (d) stating why you called
39. 39.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) chatting to others (d) calling at a fair time
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

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