Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 163 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) eating while talking (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) shouting into the phone (d) calling at a fair time
9. 9.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) speaking clearly (d) hanging up suddenly
11. 11.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.True or false: “calling very late” is a polite phone habit. (a) True (b) False
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) not saying who you are (d) a noisy background
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) mumbling your name (d) hanging up suddenly
19. 19.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
20. 20.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
21. 21.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
22. 22.True or false: “noting key details” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) a noisy background (d) speaking clearly
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) chatting to others (d) saying thank you
27. 27.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
29. 29.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) greeting first (d) shouting into the phone
30. 30.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) asking “Is now okay?” (d) a noisy background
31. 31.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) eating while talking (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
36. 36.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True

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