Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 164 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) a noisy background (d) stating why you called
2. 2.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) greeting first (d) chatting to others
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) noting key details (d) chatting to others
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) greeting first (d) calling very late
10. 10.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) greeting first (d) hanging up suddenly
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
16. 16.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) saying your name
19. 19.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) calling very late (d) saying your name
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) stating why you called (d) saying your name
23. 23.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) chatting to others
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) calling at a fair time
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) calling at a fair time (d) saying thank you
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) chatting to others (d) eating while talking
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying your name (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
37. 37.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “saying your name” is a polite phone habit. (a) False (b) True
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud

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