Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 165 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
3. 3.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
5. 5.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
6. 6.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) eating while talking
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
12. 12.True or false: “greeting first” is a rude phone habit. (a) True (b) False
13. 13.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) calling very late (d) a noisy background
18. 18.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying thank you (d) saying your name
19. 19.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying thank you (d) hanging up suddenly
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) speaking clearly (d) calling at a fair time
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling at a fair time (d) mumbling your name
29. 29.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.True or false: “saying your name” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) greeting first (d) noting key details
35. 35.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) mumbling your name (d) eating while talking
36. 36.True or false: “noting key details” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “noting key details” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit

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