Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 166 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
3. 3.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) not saying who you are
4. 4.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) shouting into the phone (d) not saying who you are
6. 6.True or false: “greeting first” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) chatting to others
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) greeting first
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) a noisy background
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
16. 16.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) shouting into the phone
18. 18.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying your name (d) hanging up suddenly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
26. 26.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) hanging up suddenly (d) speaking clearly
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) saying your name (d) a noisy background
37. 37.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying thank you (d) greeting first
40. 40.True or false: “saying thank you” is a polite phone habit. (a) False (b) True

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