Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 167 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) shouting into the phone
4. 4.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) calling at a fair time (d) asking “Is now okay?”
6. 6.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) mumbling your name (d) speaking clearly
7. 7.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
9. 9.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) not saying who you are (d) calling very late
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
12. 12.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) not saying who you are (d) eating while talking
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) speaking clearly (d) calling very late
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying thank you (d) hanging up suddenly
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) stating why you called (d) calling at a fair time
20. 20.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) not saying who you are (d) calling very late
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) hanging up suddenly (d) calling very late
22. 22.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) asking “Is now okay?” (d) greeting first
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “greeting first” is a polite phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) saying your name (d) noting key details
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
28. 28.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) shouting into the phone (d) mumbling your name
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying thank you (d) saying your name
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling at a fair time (d) eating while talking
35. 35.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) not saying who you are (d) stating why you called
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit

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