Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 168 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.True or false: “greeting first” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) calling at a fair time (d) saying thank you
7. 7.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “saying your name” is a rude phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) stating why you called (d) calling at a fair time
11. 11.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) a noisy background (d) stating why you called
13. 13.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
14. 14.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
15. 15.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) greeting first
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling very late (d) eating while talking
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) speaking clearly
21. 21.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) speaking clearly (d) asking “Is now okay?”
22. 22.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) speaking clearly (d) not saying who you are
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.True or false: “noting key details” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) greeting first
32. 32.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) asking “Is now okay?” (d) greeting first
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) a noisy background (d) shouting into the phone
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.Which of these is a rude phone habit? (a) chatting to others (b) stating why you called (c) asking “Is now okay?” (d) noting key details
38. 38.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
40. 40.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off

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