Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 169 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
2. 2.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) stating why you called (d) asking “Is now okay?”
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) stating why you called
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
6. 6.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”
7. 7.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
9. 9.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) greeting first (d) mumbling your name
11. 11.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) a noisy background (d) calling very late
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) chatting to others (d) saying thank you
16. 16.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
17. 17.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
19. 19.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) eating while talking (d) shouting into the phone
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) stating why you called (d) shouting into the phone
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) saying your name (d) greeting first
25. 25.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) chatting to others (d) mumbling your name
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
29. 29.True or false: “greeting first” is a rude phone habit. (a) False (b) True
30. 30.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) speaking clearly (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) greeting first (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) mumbling your name (d) eating while talking

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